Privacy Policy
At Roohani Guidance, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process and protect your information when you visit our website, book a consultation, make a payment, contact us, subscribe to updates, or use any of our services.
By using this website and/or availing any of our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information from you:
a) Personal Information Provided by You
When you interact with us, fill forms, book services, or contact us, we may collect:
Full name
Email address
Phone number
City / country / address details (if voluntarily provided)
Date of birth, birth time and place of birth (for astrology / numerology / Astro-Vastu consultations where relevant)
Property / house / office details, floor plans, location details or photographs (for Vastu / Astro-Vastu consultations where relevant)
Payment details required to process transactions (please note we do not store your complete card or banking details directly)
Any information voluntarily shared by you during consultations, enquiry forms, messages, workshops or healing sessions
b) Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device information
Operating system
Date and time of visit
Pages visited
Referring website / source
Cookies and usage analytics
c) Sensitive / Spiritual Consultation Information
Some of our services may involve personal or sensitive information voluntarily shared by you, including:
birth details for astrological analysis
personal life concerns, emotional concerns, relationship concerns, career concerns or spiritual concerns
property-related details for Vastu guidance
Such information is collected only to the extent necessary to provide the requested consultation or service.
2. How We Use Your Information
We use the information collected from you for the following purposes:
To provide astrology, Astro-Vastu, tarot, numerology, healing and related consultation services
To process your bookings, appointments, requests and payments
To communicate with you regarding your sessions, bookings, reminders, service updates or responses to your queries
To prepare personalised consultation guidance, reports, remedies or recommendations where applicable
To provide customer support
To improve our website, services and user experience
To maintain internal records, transaction history and service delivery records
To send updates, newsletters, promotional messages, workshop information or offers, only where permitted or where you have opted in
To comply with legal, tax, accounting or regulatory obligations
To prevent fraud, misuse, unauthorized transactions or abuse of the website
3. Payment Information
Payments made on the Roohani Guidance website may be processed through secure third-party payment gateways or service providers.
Please note:
We do not store your full debit card, credit card, UPI PIN, CVV or net banking credentials on our own servers.
Payment processing is handled by authorized third-party payment gateway providers in accordance with their own privacy and security standards.
We may retain transaction references, billing details, payment status and order information for recordkeeping, customer support, reconciliation and compliance purposes.
4. Cookies and Analytics
Our website may use cookies, analytics tools and similar technologies to:
understand how users interact with the website
improve performance and usability
remember preferences
measure website traffic and marketing effectiveness
You may choose to disable cookies through your browser settings; however, doing so may affect certain website functionalities.
5. Sharing of Information
We do not sell, rent or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
a) Service Providers / Technology Partners
We may share information with trusted third-party service providers who help us operate the website or deliver services, such as:
payment gateway providers
hosting providers
appointment scheduling or booking software providers
email / communication service providers
website analytics providers
CRM or automation tools, if used
Such third parties are expected to process data only for authorized purposes and under appropriate confidentiality and security obligations.
b) Legal Compliance
We may disclose information if required to do so:
under applicable law
in response to lawful requests by government, regulatory or judicial authorities
to protect our legal rights, safety, business operations, users, or to investigate fraud or misuse
c) Business Protection
Information may be used or disclosed where reasonably necessary to enforce our website policies, terms, payment obligations, or to protect Roohani Guidance against fraud, abuse, unauthorized access or legal claims.
6. Confidentiality of Consultations
We understand that spiritual, astrological, tarot, numerology, healing and Astro-Vastu consultations may involve deeply personal matters.
We strive to maintain the confidentiality of information shared during consultations. However:
information transmitted online may not be completely risk-free despite reasonable safeguards
you are advised not to share highly confidential financial passwords, OTPs, card details or unrelated sensitive credentials through consultation channels
consultation notes, reports, remedies, recordings or communications may be retained internally for service quality, recordkeeping, future follow-up or dispute resolution, unless otherwise prohibited by law
7. Data Retention
We retain your personal information only for as long as reasonably necessary for:
providing services and consultations
maintaining booking and transaction records
customer support and follow-up
legal, tax, accounting and compliance requirements
dispute resolution and internal business records
When information is no longer required, we may delete, anonymize or securely store it as per our internal practices and legal obligations.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure or alteration.
However, no website, online transmission or digital storage system can be guaranteed to be 100% secure. By using this website, you acknowledge this inherent risk.
You are responsible for maintaining the confidentiality of any login credentials, account details or personal devices used to access our services.
9. Your Rights and Choices
Subject to applicable law, you may have the right to:
request access to the personal information we hold about you
request correction of inaccurate or incomplete information
request deletion of certain personal data, subject to legal and business recordkeeping obligations
withdraw consent for marketing communications
ask questions about how your information is used
To make any such request, you may contact us using the contact details provided below. We may require reasonable verification of identity before processing certain requests.
10. Third-Party Links
Our website may contain links to third-party websites, social media platforms, booking pages or external resources. We are not responsible for the privacy practices, policies or content of such third-party websites. We encourage you to review their respective privacy policies before sharing personal information with them.
11. Children’s Privacy
Our website and services are not intended for children under the age of 18 without the involvement or consent of a parent or legal guardian. We do not knowingly collect personal information from minors in violation of applicable law.
If you believe that a minor has provided personal information to us without appropriate authorization, please contact us so that appropriate steps may be taken.
12. Marketing Communications
If you choose to subscribe to updates, newsletters, WhatsApp communication, promotional offers, workshop information or other marketing messages from Roohani Guidance, we may use your contact details to send such communications.
You may opt out of non-essential promotional communications at any time by contacting us or using the unsubscribe option where available.
13. International Users
If you access the website or services from outside India, please note that your information may be processed and stored in India or in locations where our service providers operate, subject to applicable legal and operational requirements.
By using the website and providing your information, you consent to such transfer, storage and processing as reasonably required for service delivery.
14. Disclaimer Regarding Spiritual / Advisory Services
Roohani Guidance offers spiritual, advisory and consultation-based services including but not limited to astrology, Astro-Vastu, tarot, numerology and healing guidance.
Any information shared by you is used to provide guidance, consultation, insights and recommendations. Our services are not a substitute for medical, psychiatric, legal, financial or other licensed professional advice.
Users are advised to exercise their own judgment and seek appropriate professional assistance wherever necessary.
15. Changes to this Privacy Policy
We may update, revise or modify this Privacy Policy from time to time to reflect:
changes in our services
legal or regulatory requirements
changes in payment, technology, booking or website systems
internal operational changes
The updated version will be posted on this page with the revised effective date. Continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.
Let's talk
info@roohaniguidance.com
+91 93 266 33213
Soulful Healing
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